Game Consoles FAQs

Frequently Asked Questions

"Don’t want to fix it? We may want to buy it!!

Don’t want to fix it? We may want to buy it!!

Our goal is to show you all of your options and then put ourselves in your shoes and make a suggestion based on what we would do in your place. Maybe you have an old device that you don’t mind using until your dream one comes out. Or sometimes, depending on the value of your device and how bad the problem is, it simply isn’t cost effective to fix it. If this is your case, we offer other options.

1.  We may be able to order a refurbished equivalent or upgraded device for a lot less than buying a new one. We give a 1-year warranty (comparable to a manufacturer’s warranty except less picky) on devices we sell.  In many cases we can salvage and transfer your personal data to the replacement device and have you up and running again with a minimum of inconvenience and expense.

2.  We may have a device you want in-stock in our refurbished section.

3.  We may be able to buy your broken device from you for cash or give you a store credit towards another repair or gadget.

This is how it works:

We research the value of your device, that is, what it's worth in its current condition, and offer you one third of that value in cash. You get a third, we get a third and the other third goes towards salvaging the parts from it or the labor and liability involved in reselling it in one of our stores or online. With this option you get some cash with no strings attached and no additional hassle but also no replacement device .

If, instead, you choose the store credit option, we give you one half of your device's value which can then be applied to any product or service offered by the store.

Some devices are not worth any money but are still worth recycling for the sake of our environment! We send off unusable parts and devices for recycling rather than putting them in landfills. MobileREMEDIES® makes a donation to The American Cancer Society for every device that is donated to us for recycling.


Did your device get wet? We can help!!

Did your device get wet? We can help!!

As a company based in Hawaii,

we know a lot about water damage!

 

First things first! - What should I do if my device gets wet?

 

  1. DO NOT CHARGE IT !!!   When your device is wet, abnormal current pathways are created ("short circuits") that can damage it's components. Such damage can continue to occur as long as electrical current is applied.  Usually, the battery will heat up and die quickly. If you plug it into the wall, however, the damaging current keeps flowing and causes MORE DAMAGE!
  2. If possible, take the battery out.  For some newer devices, they make it pretty hard or impossible. Don’t worry!  Since it does die quickly, your chances of repairing the device and recovering your data are still very high!
  3. Bring or mail it in ASAP (check out the small Priority Mail flat rate boxes from the US Postal Service). devices brought to us quickly, that haven’t been charged, are repairable most of the time!!
  4. Drying the device out first actually makes it harder to repair and reduces the chances of success. If your device was completely immersed in salt water or a corrosive liquid, it may be helpful to immediately rinse it with pure water (preferably distilled water if available) but then drying it out is still not the best option. Bring it or send it to us wet.  The name of the game is speed!! 

What we do:

In order to explain our procedure in repairing your device, let’s talk about what water does to it.

Answer: Nothing!!

Pure water is, in fact, not conductive and therefore not the problem! However, the impurities in water are conductive when wet but then often block conduction when dry!! It’s a lot like the water spots that show up on your car the day after it rains; only pure water evaporates and leaves the rest behind. In electronics, that residue is left on the internal components and conductive pathways causing both bad contacts and short circuits.

We take your equipment apart completely and remove all the residue and oxidation that has been deposited on your board and components, then meticulously put it all back together. This process may take several hours and we use a combination of tools to accomplish a full cleaning.

How much does it cost?

At MobileREMEDIES® we are confident enough in our ability to repair liquid damage that we no longer charge an up-front labor fee. If we cannot repair your device, you pay nothing for the attempt!  We will give you an estimate of the cost of the repair and get your approval before we begin any work on your device. Check out our repairs tab for a quote or give one of our locations a call. Remember, if we can't fix your liquid damaged device, we absorb the labor charge ourselves and you pay nothing! Because of the unique nature of water damage, however, our usual one-year warranty covers only the parts we replace and not your entire device.

We always check the value of your device in advance and will tell you honestly if it is not worth repairing.  It may be possible to recover some or all of your data and to transfer it to an equivalent or upgraded refurbished device for a reasonable price that does come with a one-year warranty on the entire device!  If you are not interested in fixing or replacing your device and simply want to sell it, see our FAQ on how we might buy your device. Our motto is "We provide options" and we can almost always find something to do to help! So, give us a call and we will be happy to discuss those options with you.  1-800-867-5048


PlayStation 3 not reading disks?

PlayStation 3 not reading disks?

The PlayStation 3 or PS3 is one of the most widely used game systems in the world. Its popularity grew a lot with the addition of Sony’s blue-ray technology, producing some of the best graphics ever seen for game play and movies. Now with the addition of applications like Netflix, we're using our PS3’s more than ever. Every once in a while, the laser in the PS3 simply gives up and needs replacing.

You’ll know when this happens to you because the disk tray will eject correctly and take in the disk, but the game or movie never loads. If your disk doesn’t eject or the PS3 won’t take in disk, it is a similar repair but we may need to replace the disk drive's mechanism.

 This repair also comes with a 1-year warranty.


PlayStation 3 got the yellow or red blinking light?

PlayStation 3 got the yellow or red blinking light?

Sony's PlayStation 3 or PS3 is one of the most widely used game systems in the world. Its popularity grew a lot with the addition of Sony’s blue-ray technology, producing some of the best graphics ever seen for game play and movies. Now with the addition of applications like Netflix, we're using our PS3’s more than ever. As cool as the system is, it doesn’t seem to stay cool enough (pun intended).

When a PS3 gets the Red (or yellow) Blinking Light of Death (the power light blinks red or yellow), it almost always means OVERHEATED. Usually the GPU or Graphics Processor Unit has overheated and solder under the GPU isn’t making a good connection with the motherboard or the heat isn’t transferring away from the chip correctly.

What we do:

The first thing we do is thoroughly clean the inside where over time dust and other things (bugs) have collected. Next, we repair the heat-damaged solder connections on your board to ensure that the indivdual components and the GPU and CPU (Central Processing Unit) are seated correctly and making full contact. Then we put your PS3 back together making sure the heat is being dispersed correctly.

 This repair is so reliable that it also comes with a 1-year warranty!  Compare with other sites - you won't usually find a warranty with these repairs.


Got the Xbox 360 Red Ring of Death?

Got the Xbox 360 Red Ring of Death?

What would we do without our Xbox? With Xbox live, and with the help of games like Halo and Call of Duty, popularity has grown a lot. Now with the addition of applications like Netflix, were using our Xbox’s more than ever. As cool as the system is, it doesn’t seem to stay cool enough (pun intended).

When an Xbox gets the Red Ring of Death (the power button shows red around it), it almost always means OVERHEATED. Usually the GPU or Graphics Processor has overheated and solder under the GPU isn’t making a good connection with the motherboard or the heat isn’t transferring away from the chip correctly.

What we do:

The first thing we do is thoroughly clean the inside where over time dust and other things (bugs) have collected. Next, we repair the heat-damaged solder connections on your board to ensure that the indivdual components and the GPU and CPU (Central Processing Unit) are seated correctly and making full contact. Then we put your Xbox back together making sure the heat is being dispersed correctly, Finally, we modify the fan to run at full speed whenever your Xbox is on helping to prevent the same problem from recurring in the future.

Our repair is so reliable that it also comes with our 1-year warranty!  Compare with other sites - you won't usually find a warranty with these repairs.


XBOX 360 not reading disks?

XBOX 360 not reading disks?

What would we do without our Xbox? With Xbox live, and with the help of games like Halo and Call of Duty, popularity has grown a lot. Now with the addition of applications like Netflix, were using our Xbox’s more than ever. Every once in a while, the laser in the Xbox simply gives up and needs replacing.

You’ll know when this happens to you because the disk tray will eject correctly and take in the disk, but the game or movie never loads. If your disk tray never opens or has a hard time closing, it is a similar repair but we may need to replace the disk drive's mechanism.

These Repairs also come with a 1 year warranty.   Compare with other sites - you won't usually find a warranty with these repairs.


Certain buttons not working?

Certain buttons not working?

We bring our electronics with us everywhere these days, and use them for more things than ever. They are bound to have some wear and tear from all that use.
One of the most common issues we see, are certain buttons not responding consistently or not at all. This is usually caused by residue that has built up underneath the button and it generally can be repaired with a cleaning. These repairs also come with our 1-year warranty.

Call and talk to one of our representatives or check out our "repairs" tab for a quote or to find our nearest location!


Nintendo Wii not reading disks?

Nintendo Wii not reading disks?

The Nintendo Wii was one of the first game consoles to use physical motion to control game play. Although it hasn't proved to be the most popular game console, it has certainly provided entertainment for many of us, and even more of our children. 

One of the most common problems we see with the Wii, believe it or not, is children putting objects (namely pocket change) in the disk slot. The unit needs to be completely taken apart in order to access this area, but is well worth the repair fee.

If parts need to be replaced, most commonly the laser, we charge for the parts but don't add any additional labor fee.

Call and talk to one of our representatives or check out our "repairs" tab for a quote or to find our nearest location!