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iPhone repair: The best solution for a defective iPhone backup

iPhone repair: The best solution for a defective iPhone backup

Some observations from the professionals at MobileREMEDIES®

Your iPhone is a window on your life; your photos, contacts, personal information, apps, videos and text messages. Losing this information could be a very frustrating experience. Under most circumstances if your iPhone is not performing as it should you can repair it by using your iTunes backup to restore it. In that way you can purge corrupted code and get it working just the way it was at the last backup. That’s why we do backups, right? Unfortunately, on occasion you connect your iPhone to your computer and you discover that iTunes has a mind of its own and refuses to restore your data giving you an error message such as: “iTunes could not restore the iPhone because the backup was corrupt or not compatible with the iPhone that is being restored”. Before you throw in the towel and accept defeat, MobileREMEDIES® iPhone repair experts have a few suggestions for things you can try.

Some basic things:

1) Always restart your phone and your computer before trying anything else since this can solve many problems. It may be worthwhile to restart them while they are connected with the USB-lightning cable.

2) Make sure that the USB-lightning cable that you have used to connect your device is the original cable that came with it or is a certified Apple replacement. Generic replacement cables notoriously cause problems such as this. Often they will work fine when it comes to charging the device but cause big problems when it comes to data transfer.

3) Make sure that there is sufficient storage space on your iPhone/iPad and computer so that the restoration process has enough space to run efficiently. If you create some space in the ‘C’ drive for windows this process will be a lot easier. If you’re using  a Mac, transfer some movies or videos to an external drive.

4) If you don’t have the latest version of iTunes installed, download it. You can do this by selecting ‘About’ and then ‘Check for updates.’

5) If you connect your iPhone or iPad and iTunes tells you that its operating system is not up to date and asks you if you want to update it, start by responding “No” and try to restore it as-is. If you get an error message try the steps below first. If you are still unsuccessful, update the device and try it again.

6) If you have backups for old devices you no longer own or use it might be worthwhile deleting them through iTunes before going further. Eject your device before doing this. Open the “iTunes” menu and select “Preferences” then “Devices”. Run the cursor over the names of the devices if you have more than one with the same name and you will see a summary including the model of the device. Click on any that are no longer used then click “Delete”.

7) If you have backed up your device both to your computer and to the cloud at some point (which is always a good idea to do when everything is working properly!), try restoring from the cloud if you haven’t already tried.

8) Before leaving iTunes reconnect your device and click on its icon. Click on the serial # in the top box and the number will change to a “UDID” # which is the number that will identify the backups for this device in a later step. Copy and paste it somewhere where you can retrieve it later.

Now What?

If you have done all this and you still get an error message stating that the backup is corrupt or incompatible, MobileREMEDIES® iPad repair experts suggest that you try the following steps. This is not foolproof but may work depending on the origin of the actual error. Remember that if you feel uncomfortable doing any of this yourself or feel that you need some help, call 1-800-867-5048 to speak with a MobileREMEDIES® iPhone repair technician or go to http://mobileremedies.com/iphone-repair/ to make an appointment to get your iPhone and computer “restored” by a professional. There is no guarantee that you or they can fully restore your data but you can put all the chances on your side.

1) Log out of iTunes

If you are a windows user hit the start button, in the search box enter “appdata”. You will then need to select “Roaming”, and then select “Apple” then select “Computer,”  you will then need to select “MobileSync” and then “Backup” (to reiterate, the thread is as follows: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\). You can locate the correct files by comparing the file names with the “UDID” # you copied in a previous step. Copy the backup folder or folders and paste them on your desktop.

If you are a Mac user go to your home screen and click the “Search” icon in the menu bar and type:~/Library/Application Support/MobileSync/Backup/. You should find the backup folders that you need here copy them and paste them to your desktop.

2) Open iTunes

If you are a windows user go to the main menu and select “Edit,” you will then need to select preferences.

If you are a Mac user: Go to the main menu and select “iTunes,” you will then need to select “Preferences.”

3) Select “Devices.”

4) You will then need to select “Device Backups” and then select all.

5) Select “Delete Backup.”

6) You will now need to click on the backup folders that are on your desktop and paste then into the backup folder.

7) Try once again to restore your device.

If after completing this process you continue to get an error message, your chances of restoring the device have gone down but have not disappeared completely. At this point you need some outside help by using some specialized applications to deconstruct the backup file  and try to recover individual file types. You can research this online or call 1-800-867-5048 to speak with a MobileREMEDIES® data recovery agent. You may also go to http://mobileremedies.com/iphone-repair/ to make an appointment for an attempt to get your backup restored by a professional. If you would like to learn more about data recovery see: Data Recovery Hawaii: The Basics, also from MobileREMEDIES®

At MobileREMEDIES® iPhone repair service, with locations on Maui and Oahu and mail-in service from anywhere in the world, you get a free diagnostic evaluation and an estimate of the repair costs and time required. You also always get a 1-year warranty on parts and service. If we can’t fix your device, you pay nothing for the attempt! In addition to iPhone repair , we also provide cell phone repair, iPad repair, and all other tablet PC’s, as well as computer repair and laptop repair. If you have a broken screen MobileREMEDIES® is the best phone medic in Hawaii. In fact, if you are looking for Apple repair of any kind MobileREMEDIES® offers the best quality service at the lowest price in addition to the longest warranty. We are number one if you are looking for cell phone repair Maui or cell phone repair Oahu.

We also build custom computers for gamers and other high demand users, recover lost data, provide web services for individuals and small businesses, buy broken devices for cash or in-store credit and sell refurbished devices with a 1-year warranty, similar to a manufacturer’s warranty on a new device. Go to www.mobileremedies.com or call 1-800-867-5048.

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